BuildSalesFlow

1. Introduction

Build Sales Flow Ltd ("we", "us", or "our") operates the BuildSalesFlow platform at buildsalesflow.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service. Please read this policy carefully. If you disagree with its terms, please discontinue use of the platform.

2. Information We Collect

We collect information in the following ways:

Account information: Name, email address, and authentication details when you register.
Agent configuration: Business name, website URL, brand assets, and knowledge base content you provide to train your AI agent.
Lead data: Contact details (name, email, phone) captured by your AI agent from your website visitors.
Conversation data: Chat transcripts between your AI agent and your website visitors.
Usage data: Analytics about how your agent is used, including conversation counts and lead conversion rates.
Payment information: Billing details processed securely by Stripe. We do not store card numbers.

3. How We Use Your Information

To provide, operate, and maintain the BuildSalesFlow platform
To train and operate your AI sales agent on your behalf
To process payments and manage your subscription
To send transactional emails (lead notifications, account alerts)
To improve our platform and develop new features
To comply with legal obligations

4. Data Sharing

We do not sell your personal data. We may share data with:

Stripe: For payment processing
Twilio: For SMS and WhatsApp notifications (Voice plan)
Bland AI: For AI voice call functionality (Voice plan)
Your configured webhook endpoints: Lead data is forwarded to CRM systems you configure
Legal authorities: When required by law

5. Data Retention

We retain your account data for as long as your account is active. Conversation and lead data is retained for 24 months by default. You may request deletion of your data at any time by contacting us at [email protected]. Upon account deletion, all associated data is permanently removed within 30 days.

6. Your Rights (GDPR)

If you are in the European Economic Area, you have the following rights:

Right to access your personal data
Right to rectification of inaccurate data
Right to erasure ("right to be forgotten")
Right to restrict processing
Right to data portability
Right to object to processing

To exercise any of these rights, contact us at [email protected].

7. Cookies

We use essential session cookies to maintain your login state. We use analytics cookies to understand platform usage. You can disable non-essential cookies in your browser settings. Note that disabling session cookies will prevent you from logging in.

8. Security

We implement industry-standard security measures including TLS encryption in transit, encrypted database storage, and regular security audits. However, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and to notify us immediately of any suspected security breaches.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a notice on our platform. Your continued use of the platform after changes constitutes acceptance of the updated policy.

10. Contact Us

For privacy-related questions or to exercise your rights, contact us at:
[email protected]
Build Sales Flow Ltd, United Kingdom